2.1 Orders must be submitted exclusively in writing by e-mail to the official, registered e-mail addresses of the parties, or to other addresses communicated in writing by either party.
2.2 The written order must contain complete and accurate information: full company name of the buyer, VAT ID, trade register number, contact person and phone number, product identifiers (EAN/ASIN codes), delivery address and all other relevant details.
2.3 Orders not meeting these requirements are deemed invalid until corrected and confirmed in writing.
2.4 The Seller confirms acceptance of an order within two (2) business days. Upon confirmation, the buyer is considered bound.
2.5 Goods are released only after receipt and confirmation of full payment.
2.6 Orders must be paid in full to the Seller's bank account immediately after confirmation and proforma invoice.
2.7 The delivery address provided by the buyer is deemed correct. The Seller sells Ex Works (EXW, Incoterms® 2020). The Seller's liability ends upon handover to the carrier.
2.8 The Seller is not liable for delays or delivery failures due to carrier issues or address changes.
2.9 Transport damages are not the Seller's responsibility.
2.10 Delivery dates are non-binding. No liability for force majeure or supply chain disruptions.
2.11 If the buyer fails to accept goods made available, the Seller may withdraw; payments made will be refunded.